What is the most common engagement challenge you have with large clients?

Hi Nathan,

Thanks for your question.

In my opinion, the most common engagement challenge we have with large clients is actually making sure that the Insiders who answer candidates questions are responding in a timely fashion and understand the importance of their role.

To combat this, the Client Success team regularly run training sessions with Insiders across all of our client base. This really helps to demonstrate just how little time it takes to answer candidates questions, the simplicity of use and ultimately keeps them engaged.

I hope that helps and gives you an insight into one of the most common challenges we face in Customer Success.

Thanks,
Will

Hi Will, this makes absolute sense and also keeps the client engaged with the platform as well right?

Yes, that's exactly right. Insiders are such an integral part of the platform, so if they are engaged then the client as a whole will be increasingly engaged as well.